Thank you, order received in good condition - love the ring.HalimaBirmingham
I am just letting you know that my ring has arrived, my hubby to be got his a couple of weeks ago and we are both delighted with them. Thankyou very much for the excellent service, I will pass on your website to my friends and family.MandyKeighley
I have received this ring today and i just wanted to let you know that i have been very impressed with your service.
The price was fantastic and i received the ring in no time at all, i was thrilled to see that you had sent it by special delivery because it is needed for Saturday.
A very big thank you to all, i will be recommending your service to everyone i know.
Yours faithfullyGreg L.
26-July-2011. Hi there
I have received the rings today, just to say thankyou for such quick delivery and the beautiful rings
many thanksLorraine WSheffield
We'd just like to offer our feedback on your service, and the ring that we've just bought from you. Order no:...
First of all your website and return emails:
Clean, easy to view, easy to navigate and very functional (selecting ring sizes and finishes etc)
We didn't find an easier and more functional site than yours which does make all the difference when selecting a company to buy from.
Your return emails are also comprehensively constructed, easy to view and functional (ie order tracking).
Good call. We're impressed.
Secondly your service:
Nothing short of excellent. You didn't put a foot wrong, bar the postal strike the ring arrived when it should have but, of course, this wasn't your fault.
When we ordered our ring you emailed us to advise us that the postal strike was a constraint but you met your promise to despatch it as soon as you could and when we called asking whether we'd need to sign for it the lady at the end of the phone was polite, professional, clear and concise.
Your paperwork was also as clear as could be. Free postage.
There's nothing to find fault in at all! We're very impressed.
Thirdly the product:
Excellent. The ring was nicely packaged and the box is great. Also the free ring-sizer was a nice touch.
The polished finish was also excellent and in fact better than we had seen in retail shops. That was a nice surprise.
The price, of course, was also excellent. This was a nice bonus for us because we bought this ring for well over half the price of retail stores in our area!
The ring looks absolutely perfect. We're very impressed.
We're sticklers for good service / business practice and will always complain if a company wrongs us.
Bay Rings have certainly impressed us, exceeded our expectations and can certainly expect us to come back again and again.
After just one order we feel that we can confidently recommend your company to anybody we know who is looking to buy jewelery and you can be certain that we'll sing your praises while we do.
Basically you didn't miss a beat at any stage. Not one single mistake.
In fact we're stunned that we received such good service and communication for the price we were paying!
Thank-you for restoring our faith that there are still companies out there who clearly know what they're doing and understand who pays the salaries!
SincerelyJob & Sky WheelerMaidenhead
Thank you for using the Bay Rings site. Use this section for information about the terms and
conditions that govern your use of the site. You will also find information on orders and
returns, your privacy and your security. If you have any questions, please contact us by
clicking the link firstname.lastname@example.org
1.1 The Bay Rings website is operated by:
Bay Jewellers Ltd, a company registered in England and Wales, whose registered office is New
Burlington House, 1075 Finchley Road, London NW11 0PU, United Kingdom. Our company
registration number is 5746521, VAT Registration No is 934434523.
1.2 Our contact details are as follows:
Telephone number: 0800 043 1390 or +44 (0) 20 8802 9596
1.3 We may revise these terms and conditions at any time by updating this posting. You
should check this Website from time to time to review the then current terms and conditions,
because they are binding on you. Certain provisions of these terms and conditions may be
superseded by expressly designated legal notices or terms located on particular pages of
2.1 You can order in the following ways:
Online: Via this website
Phone: 0800 043 1390 or +44 (0) 20 8802 9596
Post: Bay Ltd, PO Box 68460, LONDON, N16 1DR.
2.2 Once you have found the products you were looking for, you can buy them online. To do
so, just click on the 'add to basket' button for each product selected, you will then be
directed to your 'basket'. Remember, you can remove products from your basket or stop the
ordering process at any time.
2.3 Once you have added all of your items to your basket, tick the 'checkout' box to proceed
to checkout. We'll then ask you to complete your delivery address. All fields marked with an
asterisk must be completed. We will try to deliver your order within 2-3 working days. See
our Delivery section below for more details.
2.4 Having completed the delivery details, you will be asked to complete your payment
details. Again, all fields marked with an asterisk must be completed. You can pay by most
major credit and debit cards. Your details will be encrypted to keep them secure. See our
Security section for more details.
2.5 After completing your payment details, select 'continue' to place your order. You will
receive an on-screen acknowledgement with your order number and details, which you should
make a note of for future reference. We will also send you an email acknowledgement that we
have received your order.
2.6. Following this, we will send you an email confirmation of your order, detailing the
products you have ordered, our processing of your order and an estimated delivery date.
Please note that this email is not an order acceptance from Bay Rings.
2.7 Upon dispatching your order we will send you an email with your Royal Mail tracking
2.8 Acceptance of your order and the completion of the contract between you and us will take
place on despatch to you of the products ordered unless we have notified you that we do not
accept your order or you have cancelled it.
2.9 We do not file details of your order for you to subsequently access direct on this
website, and therefore, please print out these terms and conditions and the order
acknowledgement for your own records. If you wish to obtain specific details of your
previous orders please contact us.
3.1 All prices shown on website include VAT & UK delivery; there is a surcharge for
international delivery of £9.95.
3.2 We accept payment by most major credit or debit cards. These are processed online using
the SagePay secure payment service. Prices are shown in Great British Pounds Sterling.
Payment cards are pre-authorised immediately using the SagePay secure system, after which
point various additional security checks are made. As part of our commitment to the security
of our customers we may contact you to request further validation of your details.
3.3 If you do not want to pay online, you may give your credit card information via phone or
registered post. Please DO NOT send credit card details by email. Our online store includes
a considerable level of security that is not included in email.
3.3 If you do not want to pay online, you may send your credit card information via phone or
registered post. Please DO NOT send credit card details by email. Our online store includes
a considerable level of security that is not included in email.
3.4 We also accept cheque or postal order payments, but funds have to clear before
dispatching of goods.
If you have any queries about making payments please contact us.
3.5 We always try to make sure that the prices on
www.bayrings.co.uk are correct but errors may
occur. If we discover an error in pricing of the products in your order we will inform you
as soon as possible using the contact details you supplied us with. We will then give you
the option of reconfirming the order at the correct price or cancelling it. If the order is
cancelled we will refund you in full.
4.1 Here at Bay Rings we believe in offering the very best in service from start to finish
and also the very best in price. As everyone knows you can search the internet and always
find a great deal. We think that we already offer the best prices around but in the unlikely
event that you find someone cheaper than us let us know and we will refund you the
difference and an extra 10% of the price difference.
This way you can get a great deal with the great Bay Rings service.
So whether you find the better deal online or at your local shop let us know and we will
beat it as long as:
Let us know by contacting us.
4.3 Please note this service is available up until 7 days after purchasing.
4.4 All price beating is at the discretion of Bay Rings and is subject to change at any time.
4.5 Our Price Guarantee does not apply to competitor's bonus offers, free offers, auction
websites, non-retail (wholesale) websites, private sales, special orders, typographical
errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service
commitment is included in the transaction. Internet competitor offers must include shipping
and handling charges as the basis for comparison.
5.1 UK orders will be delivered within 2-3 working days for most items. An additional
allowance of one day should be made for personalised items with engraving, whilst some
diamond set Gold or Platinum rings can take up to 5 extra days to deliver. If your order is
urgent and required for a specific date, please contact us.
5.2 We will send you an email to inform you of the despatch of your order together with your
unique tracking identifier that can be used at
www.royalmail.com in order to track
your order through the UK postal system.
5.3 In the unlikely event that the goods cannot be dispatched within a reasonable time we
will advise you of this by email or telephone. You will than have the opportunity to agree a
new delivery date or receive a full refund.
5.4 We deliver to customers in the UK, Andorra, Australia, Austria, Azores, Balearic
Islands, Belgium Brazil, Canada, Canary Islands, Corsica, Denmark, Faroe Islands, Finland,
France, Germany, Hong Kong, Iceland, Italy, Lichtenstein, Luxembourg, Madeira, Malaysia,
Monaco, Netherlands, New Zealand, Portugal, Republic of Ireland, Singapore, Slovak Republic,
Spain, Spitsbergen, Sweden, Switzerland and United States.
5.5 All items delivered in the UK will be FREE of charge. For Europe and the rest of the
world, a £9.95 delivery surcharge will be added at the checkout.
5.6 For orders dispatched to UK addresses, Royal Mail's Special Delivery Service will
deliver all orders with a value of £100 or over and Royal Mail's Recorded Delivery
Service for orders with a value under £100. For orders dispatched to Europe and the
rest of the world, Royal Mail's Air Sure delivery service will be used. All orders will
require a signature upon receipt; do not worry if no one is in when they try to deliver as
the courier will leave a note regarding alternative collection / delivery arrangement.
5.7 We shall be under no liability for any delay in delivery or non-delivery due to
circumstances beyond our control.
5.8 If the parcel/product is found to be damaged upon receipt then Royal Mail and Bay Rings
must be informed without delay and any damaged item(s) returned to us for replacement. See
our Returns Policy below.
6.1 If you wish to cancel your order;
(a) You can contact us by phone on 020 8802 9596 or by email to
Sales@bayrings.co.uk before we have dispatched the
goods to you; or
(b) Where goods have already been dispatched, you have the right to cancel the purchase
without having to give a reason at any time within 21 days, beginning on the day after you
received the goods. Upon Receipt of the goods we will give you a full refund of the amount
paid or an exchange credit as required within 10 days.
6.2 You must notify us of your cancellation in writing or in another durable medium to our
contact address at: Bay Ltd, PO Box 68460, London N16 1DR or by email to
6.3 Some products are not covered by the returns policy, this includes: products customised
specifically for you, engraved products, gold & platinum diamond set rings and any item
which has been re-sized.
6.4 If you are in possession of the goods, you are bound to return them at your own cost and
take reasonable care of them. You must send the goods back to us in perfect condition
including product packaging, etc. to our contact address below as soon as possible. You must
also include your original order number, with your name and address.
PO Box 68460
6.5 You will be responsible for the item(s) until they reach us. For your own protection, we
suggest you use a secure despatch method, such as Royal Mail Special Delivery.
6.6 During December we appreciate most orders will be for Christmas presents and therefore
our normal 21 Days returns policy has been extended. Any orders placed from the 1st of
December can still be returned in January, until the 10th, and as long as the item(s) are in
perfect condition then a refund can be given.
6.7 If you return an item to us which is faulty, please contact us by phone on 020 8802 9596
or email at Sales@bayrings.co.uk to inform us and
we will arrange a refund or replacement. We will also reimburse you the cost of the return
postage. Please obtain a proof of posting certificate from the Post Office to enable us to
process the refund for your return postage costs.
6.8 If you return a ring for a different size (meeting conditions 6.1 to 6.7) then please
contact us by phone on 020 8802 9596 or email us at
Sales@bayrings.co.uk. Ring can be exchanged based
on prices below:
9ct gold plain wedding rings
18ct & 22ct gold plain wedding rings
Platinum plain wedding rings
If you are not sure of your size you can
request a free ring sizer from us.
These terms do not affect your statutory rights.
7.1 Security is one of our top priorities and we guarantee to keep all details you supply us
7.2 Please also be aware that we also do not send your card details out with your goods
either - avoiding any possible security issues in transit.
7.3 When you place an order by our secure server, your credit card details are protected
7.4 Our servers offer 256-bit SSL3 encryption of data transmissions, so your security is
assured whenever you place an order. Depending on your browser, you will see a different
confirmation that your connection is secure (on our checkout page). Generally it will be a
small padlock on the top or at the bottom of your browser.
8.1 We are committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998).
8.2 We collect information about you for two reasons: firstly, to process your order and
secondly, to provide you with the best possible service.
8.3 We may send you in the future marketing emails if you have given us your consent. You
may opt out from any email marketing by using the unsubscribe links at the bottom of the
8.4 We will give you the chance to refuse any marketing email from us in the future.
8.5 The type of information we will collect about you includes:
8.6 We will never collect sensitive information about you without your explicit consent.
8.7 Your order details will be stored in our system. For safety reasons your order’s data
You can check the information that we hold about you by emailing us at
Info@bayrings.co.uk. If you find any inaccuracies
we will delete or correct it promptly. You may store the terms and readily look them up.
8.8 The personal information which we hold will be held securely in accordance with our
internal security policy and the law.
8.9 We may use technology to track the patterns of behaviour of visitors to our site. This
can include using a 'cookie' which would be stored on your browser. You can usually modify
your browser to prevent this happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
8.10 Data is also collected by the web analysis tools Google Analytics and Addthis using
cookies that are able to be used to generate pseudonyms for user profiles.
If you have any questions/comments about privacy, you should
9.1 You are permitted to print and download extracts from this Website for your own use on
the following basis:
(a) No documents or related graphics on this Website are modified in any way
(b) No graphics on this Website are used separately from accompanying text; and
(c) Any of our copyright and trade mark notices and this permission notice appear in all
9.2 Unless otherwise stated, the copyright and other intellectual property rights in all
material on this Website (including without limitation photographs and graphical images) are
owned by us or our licensors. For the purposes of these terms and conditions, any use of
extracts from this Website other than in accordance with the clause above for any purpose is
prohibited. If you breach any of the terms in these terms and conditions, your permission to
use this Website automatically terminates and you must immediately destroy any downloaded or
printed extracts from this Website.
9.3 You acknowledge and agree that the material and content contained within this website is
made available for your personal non-commercial use only and that you may only download such
material and content for the purpose of using this website. You further acknowledge that any
other use of the material and content of this website is strictly prohibited and you agree
not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit,
publish, display, distribute, commercially exploit or create derivative works of such
material and content without our prior written permission.
9.4 Any rights not expressly granted in these terms are reserved.
10.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we
will not be liable if for any reason this Website is unavailable at any time or for any
10.2 Access to this Website may be suspended temporarily and without notice in the case of
system failure, maintenance or repair or for reasons beyond our control.
11.1 While we endeavour to ensure that the information on this Website is correct, we do not
warrant the accuracy and completeness of the material on this Website. We may make changes
to the material on this Website, or to the products and prices described in it, at any time
without notice. The material on this Website may be out of date, and we make no commitment
to update such material.
11.2 The material on this Website is provided "as is" without any conditions, warranties or
other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you
with this Website on the basis that we exclude all representations, warranties, conditions
and other terms (including, without limitation, the conditions implied by law of
satisfactory quality, fitness for purpose and the use of reasonable care and skill) which
but for these terms and conditions might have effect in relation to this Website.
These terms and conditions shall be governed by and construed in accordance with English
law. Disputes arising in connection with these terms and conditions shall be subject to the
exclusive jurisdiction of the English courts.
We recommend you print out a copy of these terms and conditions for your future