FAQ
The Metals We Use
Gold Quality
The purity of gold is measured in carats. Pure gold is too soft to be used effectively in jewellery,
so it is alloyed with other metals to increase its strength and durability.
Common measurements are 22 carat (91.67% gold), 18 carat (75% gold) and 9 carat (37.5%).
Gold Colour
Yellow gold is the most common colour. Yellow and white gold are similar in strength making them perfect
for jewellery that is worn daily. White gold looks similar to platinum but has different properties.
Platinum
Platinum is the most durable of fine jewellery metals. It does not chip or splinter easily. It is similar
in colour to white gold, but compared side by side, the difference is clear. All our Platinum rings are
95% pure platinum.
Titanium
Titanium is a strong, low-density, highly corrosion-resistant, lustrous white metallic element that occurs
in igneous rocks. Titanium is Hypoallergenic; it will not leave marks on your skin.
Diamonds
Diamonds are crystallized forms of carbon. Except for trace impurities, a diamond is composed solely of
carbon. A diamond is the hardest structure known to man; a diamond can only be scratched by another diamond.
Hallmarks
All rings are hallmarked by the UK Assay Office before leaving our premises.
How Secure is the online Credit Card System we use?
Security is one of our main concerns and we guarantee to keep all your details confidential. Bayrings does
not subscribe to any other company that may use your details. When you place an order by our secure server,
your credit card details are protected from interception.
Our servers offer 256-bit SSL3 encryption of data transmissions, so your security is assured whenever you
place an order. Depending on your browser, you will see a different confirmation that your connection is secure
(on our checkout page). Generally it will be a small padlock on the top or at the bottom of your browser.
My Order
I need help with my order
If you are unsure how to make an order online, please feel free to call our help desk who will either guide
through the process or take your order over the telephone.
I need an urgent order
Please contact our sales team. We will endeavor to process the order to your specification wherever possible.
There may be a small surcharge.
My ring does not fit.
If your ring does not fit, you may return it within 21 days for an exchange of size.* (This does not apply
to Special Orders or Custom Made rings)
My ring is not quite what I wanted
If your ring style does not meet with your requirements, you may exchange it for another style.* (This does
not apply to Special Orders or Custom Made rings.) You may need to make an adjustment payment.
My ring is engraved
If your ring has been engraved, and needs to be exchanged please contact our Help Desk for further information
My order is lost
Royal Mail should deliver your package within 2 working days or one day if the item has been sent by Special
Delivery (*This excludes overseas deliveries). However we do realise that post can sometimes get delayed or lost
and this is beyond our control. Royal Mail will only declare an item lost after 15 working days.
How do I return an item
We respectfully request that you package the item as received and return to BAY LTD, PO BOX 45181, LONDON N15 6WQ
by a secure method of postage. This is for your benefit.
If you have a question that has not been addressed here, please feel free call our help desk on 0800 043 1390 or
0208 802 9596 for further information or assistance.
Alternatively, you can email us at Sales@bayrings.co.uk
Don’t forget - Our aim is to ensure 100% customer satisfaction.