Thank you. Love the ring. Excellent communication, and very fast delivery. Definitely recommended.LynnTowcester
11-April-2011. Hi there,
I just wanted to write and say how happy I was with your service.
The ring i ordered was perfect, and i was really happy with the prompt reply of emails, and help given. The delivery was really fast considering I had engraving too.
i'll definately be using your company again, and recommending you.
Many thanks,Kerri CHuntingdon
03-April-2012. Hello. Just to say thank you for my order, the siqnet ring is perfect just what I wanted and the delivery was first class. Thanks againJohn HHerne Bay
We'd just like to offer our feedback on your service, and the ring that we've just bought from you. Order no:...
First of all your website and return emails:
Clean, easy to view, easy to navigate and very functional (selecting ring sizes and finishes etc)
We didn't find an easier and more functional site than yours which does make all the difference when selecting a company to buy from.
Your return emails are also comprehensively constructed, easy to view and functional (ie order tracking).
Good call. We're impressed.
Secondly your service:
Nothing short of excellent. You didn't put a foot wrong, bar the postal strike the ring arrived when it should have but, of course, this wasn't your fault.
When we ordered our ring you emailed us to advise us that the postal strike was a constraint but you met your promise to despatch it as soon as you could and when we called asking whether we'd need to sign for it the lady at the end of the phone was polite, professional, clear and concise.
Your paperwork was also as clear as could be. Free postage.
There's nothing to find fault in at all! We're very impressed.
Thirdly the product:
Excellent. The ring was nicely packaged and the box is great. Also the free ring-sizer was a nice touch.
The polished finish was also excellent and in fact better than we had seen in retail shops. That was a nice surprise.
The price, of course, was also excellent. This was a nice bonus for us because we bought this ring for well over half the price of retail stores in our area!
The ring looks absolutely perfect. We're very impressed.
We're sticklers for good service / business practice and will always complain if a company wrongs us.
Bay Rings have certainly impressed us, exceeded our expectations and can certainly expect us to come back again and again.
After just one order we feel that we can confidently recommend your company to anybody we know who is looking to buy jewelery and you can be certain that we'll sing your praises while we do.
Basically you didn't miss a beat at any stage. Not one single mistake.
In fact we're stunned that we received such good service and communication for the price we were paying!
Thank-you for restoring our faith that there are still companies out there who clearly know what they're doing and understand who pays the salaries!
SincerelyJob & Sky WheelerMaidenhead
23 February 2014 - very pleased with my ring and will shop again with you. Will also pass on your good name and excellent customer service. many thanks.SuzanneEastbourne
The purity of gold is measured in carats. Pure gold is too soft to be used effectively in jewellery,
so it is alloyed with other metals to increase its strength and durability.
Common measurements are 22 carat (91.67% gold), 18 carat (75% gold) and 9 carat (37.5%).
Yellow gold is the most common colour. Yellow and white gold are similar in strength making them perfect
for jewellery that is worn daily. White gold looks similar to platinum but has different properties.
Platinum is the most durable of fine jewellery metals. It does not chip or splinter easily. It is similar
in colour to white gold, but compared side by side, the difference is clear. All our Platinum rings are
95% pure platinum.
Titanium is a strong, low-density, highly corrosion-resistant, lustrous white metallic element that occurs
in igneous rocks. Titanium is Hypoallergenic; it will not leave marks on your skin.
Diamonds are crystallized forms of carbon. Except for trace impurities, a diamond is composed solely of
carbon. A diamond is the hardest structure known to man; a diamond can only be scratched by another diamond.
All rings are hallmarked by the UK Assay Office before leaving our premises.
Security is one of our main concerns and we guarantee to keep all your details confidential. Bayrings does
not subscribe to any other company that may use your details. When you place an order by our secure server,
your credit card details are protected from interception.
Our servers offer 256-bit SSL3 encryption of data transmissions, so your security is assured whenever you
place an order. Depending on your browser, you will see a different confirmation that your connection is secure
(on our checkout page). Generally it will be a small padlock on the top or at the bottom of your browser.
I need help with my order
If you are unsure how to make an order online, please feel free to call our help desk who will either guide
through the process or take your order over the telephone.
I need an urgent order
Please contact our sales team. We will endeavour to process the order to your specification wherever possible.
There may be a small surcharge.
My ring does not fit
If your ring does not fit, you may return it within 21 days for an exchange of size. (This does not apply to
special orders or custom made products)
My ring is not quite what I wanted
If your ring style does not meet with your requirements, you may return it for a full refund or exchange it
for another style. (This does not apply to special orders or custom made products.)
My ring is engraved
If your ring has been engraved, and needs to be exchanged please contact our
Help Desk for further information
I got an email informing the order was despatched but I did not received my order
On the day your order is ready for despatch we will send you an email with the tracking code from Royal Mail.
Royal Mail should deliver your package the day after postage or before 1pm on the day after postage if the item
has been sent by Special Delivery (this excludes overseas deliveries). However we do realise that post can
sometimes get delayed or lost and this is beyond our control. Royal Mail will only declare an item lost after
15 working days.
How do I return an item?
We respectfully request that you package the item as received and return to Bay Ltd, PO Box 68460,
LONDON N16 1DR by a secure method of postage. This is for your benefit.
If you have a question that has not been addressed here, please feel free call our help desk on 0800 043 1390
or +44 20 8802 9596 for further information or assistance.
Alternatively, you can email us at Sales@bayrings.co.uk