I would like to thank you for all your help with our recent order.
The goods arrived promptly and were beautifully packaged. Sadly one ring had to be returned and resized but I was assured by your friendly staff that this was not a problem - I received nothing but excellent Customer service.
Royal Mail sadly kept us waiting with the re-delivery of the resized ring but I cannot fault Bay Rings at all.
I would not hesitate to use your company again.
Yours sincerelyChristopher and KirstyDidcot
Could you pass on a message of thanks to Kerry for me? She was fantastic at sorting out a Russian Wedding ring for me at great haste when a local company let me down.
The day went without a hitch and all was well because we had BOTH rings in time!
Please pass on my grateful thanks
With kind regards
We'd just like to offer our feedback on your service, and the ring that we've just bought from you. Order no:...
First of all your website and return emails:
Clean, easy to view, easy to navigate and very functional (selecting ring sizes and finishes etc)
We didn't find an easier and more functional site than yours which does make all the difference when selecting a company to buy from.
Your return emails are also comprehensively constructed, easy to view and functional (ie order tracking).
Good call. We're impressed.
Secondly your service:
Nothing short of excellent. You didn't put a foot wrong, bar the postal strike the ring arrived when it should have but, of course, this wasn't your fault.
When we ordered our ring you emailed us to advise us that the postal strike was a constraint but you met your promise to despatch it as soon as you could and when we called asking whether we'd need to sign for it the lady at the end of the phone was polite, professional, clear and concise.
Your paperwork was also as clear as could be. Free postage.
There's nothing to find fault in at all! We're very impressed.
Thirdly the product:
Excellent. The ring was nicely packaged and the box is great. Also the free ring-sizer was a nice touch.
The polished finish was also excellent and in fact better than we had seen in retail shops. That was a nice surprise.
The price, of course, was also excellent. This was a nice bonus for us because we bought this ring for well over half the price of retail stores in our area!
The ring looks absolutely perfect. We're very impressed.
We're sticklers for good service / business practice and will always complain if a company wrongs us.
Bay Rings have certainly impressed us, exceeded our expectations and can certainly expect us to come back again and again.
After just one order we feel that we can confidently recommend your company to anybody we know who is looking to buy jewelery and you can be certain that we'll sing your praises while we do.
Basically you didn't miss a beat at any stage. Not one single mistake.
In fact we're stunned that we received such good service and communication for the price we were paying!
Thank-you for restoring our faith that there are still companies out there who clearly know what they're doing and understand who pays the salaries!
SincerelyJob & Sky WheelerMaidenhead
I would like to thank you so much for our rings we received them this morning (saturday) 25th april even though we only ordered them on thursday and thats even having them engraved!! We will defiantly be using you again and we will tell our friends and family how good you are.
We absolutely love them thank you again.Amy BStafford
Item No. HC6-18y-G. 18ct Yellow Gold Heavy Court wedding Band £334.95.
Thank you for the superb wedding ring which arrived super fast yesterday (Wednesday), having only ordered it Monday afternoon. Brilliant product, Brilliant service what more can one wish for. Local jeweller in Dorchester on Monday morning quoted me £725 for the same type of ring and then couldn't guarantee delivery this side of Christmas.
P.S I had already decided to buy from you before going into Dorchester but only went to check sizeDavid MDorchester
Our wedding and anniversary bands reflect your ongoing commitment to each other – now and in the many years to follow. Select a hand crafted design in Enamelled, Gold, Silver or Diamond Titanium. The choice is yours and the pleasure is ours to share.